FAQ

Pleco is available at our web site at www.nudgesystems.com and at selected stores.

Pleco’s accuracy depends on the calibration when you install it. You should expect about 95% accuracy for total water consumption.

Yes, Pleco detects different kinds of water usage: faucet, flush, shower, irrigation, and other. Usage identification accuracy is subject to variability in water supply installations.

For billing purposes, use the results from your water bill. The reporting time period between the water meter readings and Pleco are not synchronized, which may explain the difference.

Yes, Pleco will detect and report most leaks.

The batteries on the sensor will last about twelve months for a typical residential water usage. The battery on the display will last over an hour and is rechargeable. We recommend keeping the display connected to the power supply for continuous use.

We have tested Pleco on a variety of water meters and it works with most but not all meters.

Reinstall Pleco following the instructions that came with the product, if you still don’t get water usage data, contact us at [email protected].

You will need to turn off the water only for the Pleco calibration. Follow the installation instructions, no tools are required, and Pleco will be working and giving you water usage data in a few minutes. The process is straightforward.

No, we have made it so easy and simple that no tools or experts are required to install Pleco.

For most leaks Pleco will detect the water flow and won’t complete the calibration as it would result in inaccurate water usage measurements. In this case, you may need to close off the water valve to ensure no water flow, and then open it up for calibration. Pleco also gives you the option of bypassing calibration and completing it after the initial setup.

Yes, the red light goes off and stays off as soon as the system is initialized.

The Pleco display will show a message indicating successful calibration. You can also check the calibration factor by selecting “About” under Settings.

If the display battery is depleted, simply connect it to the power supply. If the sensor batteries are depleted, replace with new ones and repeat the sensor and display pairing procedure. Pleco will alert the user when the display or sensor battery is low. We recommend keeping the display connected to the power supply for continuous use.

No, everything you need to use Pleco comes with the product. As an option, you can download the Pleco app for your smartphone from the App Store or Google Play.

The display should remain within 50 ft. from the Pleco sensor to receive data. When you are away from home you can check your water usage using the Pleco app in your smartphone.

The most likely problem is lost Wi-Fi connection. Make sure the Pleco display is on and showing water usage. Then cycle power the display. If the problem persists, go to the settings screen in the Pleco display and reset the Wi-Fi connection.

Everyone can download the app and watch the water usage in their smartphone. There is a single account for each Pleco device. The same user name and password should be used to login. In the app, username and password are only required the first time you login.

According to the US Environmental Protection Agency (EPA) the average American family of four uses about 400 gallons of water a day. Pleco comes with a default setting of 200 gallons a day to encourage conservation.

Pleco will continue to show your water usage but the excess will be shown in yellow, orange and red to alert you.

Water is our most precious resource and conserving it for future generations is our responsibility. Pleco will inform you of your water usage, alert of potential leaks and help you save water, which may lower your water bill.

No problem, just skip the Wi-Fi setup process and continue with the installation. In this case you will not be able to see the data on the smartphone app, but you still can see your water usage on the Pleco display.